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Barcelo Hotels Website Review & Ratings + Barcelo Hotels Coupons

Barcelo Hotels: Products & Services

Barcelo Hotels is owned by Barcelo Corporacion Empresarial and is a chain of about 145 hotels and resorts.  Located mostly in Europe, Latin America and the United States, the company features three levels of hotel service.  The company features all inclusive resorts, high level service hotels and general hotels. 

Some hotels in the chain are adults only.  The company accepts reservations from some travel agencies.  There is also a reservation service that is run by the hotel company.  Barcelo joined with Crestwood Group in 2003 and manages a number of additional hotels through this group in eleven states.  Most of the Crestwood locations are in Virginia.  The company sold its United Kingdom locations in 2009.

Barcelo Hotels: Company Background

Barcelo Hotels was started in 1931 by Simon Barcelo who opened a hotel and transportation business on Mallajorca.  The company is still completely family owned and the third generation has come into operating the company.  The company is led by Simon Pedro Barcelo and the business is still headquartered in Mallajorca.  Most of their hotels operate in Spanish speaking areas of the world.

Barcelo Hotels: Customer Feedback & Reviews

Reviews of various Barcelo Hotel properties range from 3.3 to 4.5 on a scale of 10.  Orbitz has several hotels that have been rated 8.6 out of 10 with over 1000 reviews.  Most guests seem satisfied with their stay. Complaints are the usual with hotels including poor rooms, grumpy service and crowded pool areas.   Here are some typical comments:

  • The hotel is new and was having their Grand Opening while we were there. The rooms are large. It is centrally located near the train station and shopping as well as the water. It was beautiful!
  • This was my second time at this hotel and I have nothing to add to the design. Interiors are beautiful and I was happy with the bed and the linens and even to the pillows.
  • The hotel was very modern and the quality of the room was 1st class. The hotel was less than 5 minutes walk from the main shopping area and it was also very close bars and restaurants.
  • We can verify that there is STILL no semblance of organization for check-in processing and the front desk is under-staffed...and while there was more than one clerk (manually filling in paperwork) at a time, we saw only one cash register in use for all check-ins.
  • We stayed in the hotel for two weeks. We had a blast!! It was easy to find out about things going on at the hotel and also easy to book tours outside. Very organized. It took ten minutes to check in and check out.


Barcelo Hotels: Business Credibility & Trustworthiness

Barcelo Hotels is not a member of the Better Business Bureau (BBB) and has no rating from them.  The company is based in Spain so this is probably one reason there is no BBB rating.  The company's resorts have been featured in a number of hospitality media.  Barcelo's management company has been rated the No. 5 in the Top 100 Management Companies in the 2010 survey in HotelBusiness magazine. Hotel & Motel Management ranked Crestline Hotels & Resorts, Inc. as number 5 on its list of "Top Third Party Management Companies" in March 2010.

Barcelo Hotels: Website Popularity & Google Ranking

Alexa shows the site is ranked about 2300 among sites in Spain where it is located.  About 23% of its visitors are from Spain and another 20% are from Mexico.  Next are visitors from the United States with 13% followed by Canada and Germany.  Most visitors are women and the site is most accessed from work. It is most popular in the cities of cities of San Sebastián De Los Reyes (where it is ranked #57) and León (#616).  The site has about 100,000 visitors per month.  Google's PageRank lists the site at 6 out of 10, a fairly high ranking.

Barcelo Hotels: Social Media Presence

Barcelo Hotels does not have much if any social media presence.  I suspect they don't receive many of their reservations through these networks.  This does seem a bit strange for an internet company, but again they are headquartered in Spain.  The company does have management that regularly responds to the reviews on Tripadvisor.com, however.  The company does not have a blog, but does send specials and news out to it loyalty club members.

Barcelo Hotels: Website Security & Safety

Barcelo Hotels uses the latest in SSL encryption to store and send private information needed for their hotel reservations.  Many customers also reserve through online travel companies such as Orbitz or Hotel.com added this layer of security to their reservation as well.  The company uses its private information for company use only.  Google's Safe Browsing Tool shows no problems for users of this website.

Barcelo Hotels: Pricing & Packages

Pricing varies at each Barcelo property.  Various properties are ranked 3, 4, and 5 stars.  Compared to other properties in the same area, the pricing at Barcelo is not the most expensive but it is often in the higher range.  Of course, many guests take advantage of discounts through the company's loyalty programs, group bookings and early reservations over popular days.  So, it is difficult to know what is actually paid vs. what the company lists as its price per room.  It really comes down to if a customer likes the hotel and product supplied by this company.  Many customers do.

Barcelo Hotels: Shipping Rates & Policies

Barcelo Hotels does not ship any merchandise to its customers.  As a hospitality business, all reservations are done on line or over the telephone.  Guests receive access to their rooms and other amenities on arrival to the hotel or resort location.  Many locations also include transportation from the airport depending on the level of room that has been rented by the customer.

Barcelo Hotels: Payment Methods Accepted

Barcelo Hotels reservations often are actuallly paid at arrival at the hotel.  Room rates are estimates and can be affected by changes in the currency rates.  Some countries such as Mexico have laws that require the bill to be paid in the local currancy.  If the hotel requires a deposit, then the company will charge your credit card.  Otherwise, the credit card number is held against a reservation not showing up at the hotel.  The company only takes credit cards.  Barcelo Hotels accepts Visa, Mastercard and American Express credit cards only.  Individual hotels might offer the traveler more options.

Barcelo Hotels: Returns, Refunds & Exchange Policy

Each hotel has its own cancellation policy and sometimes the policies are more stringent over holiday periods.  Generally 24 to 72 hours notice is required to cancel a reservation.  If a customer needs to change the dates of a reservation, there is more leeway allowed closer to the date.  Sometimes it depends on whether the hotel feels it can fill that room or not. The cancellation policy is spelled out during the reservation process and should be read by the customer before a reservation is made.

Barcelo Hotels: Product images & screenshots
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BARCELO HOTELS COUPONS
Get 5% Off at Occidental Hotels & Resorts, Barcelo @ Barcelo Hotels (expires in 4 months)
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Get Up to 25% off your stay in the Barcel Praha Five Hotel @ Barcelo Hotels
Get Current Promotions @ Barcelo Hotels
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